Sustainable Development Report 2020
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Stakeholder engagement

Stakeholder engagement

Understanding the needs and concerns of our stakeholders informs our approach to sustainability and our future activity.

Since 2007, we have engaged with stakeholders to understand their expectations and their perceptions of our sustainable development performance. Dialogue maintains trust, gains support for our activities and occasionally reconciles differing interests. It also helps us focus on areas for improvement so that we can take corrective action.

We define stakeholders as internal and external interest groups who have a significant impact on our business or who are significantly affected by our operations.

In 2020 we engaged with our investors and employees and with policymakers, NGOs, the communities in which we operate and other companies. Stakeholders are identified by reference to their expertise in issues material to us, their influence and their willingness to collaborate.

In 2021, we will seek the views of stakeholders about our revised sustainability strategy and the material issues for disclosure in our sustainability report.

The table shows main stakeholder types, mode of engagement and the main topics of interest to them.

Board membersBoard members

Senior leadershipSenior leadership

Mode of engagement

One to one interviews, executive meetings and focus groups

Sustainability topics

Climate resilience, energy use and GHG emissions, the environmental impact of our products and services, local and geopolitical conditions, health and safety, governance and diversity and inclusion

NGOs and activistsNGOs and activists

Mode of engagement

Focus groups, multi-stakeholder initiatives (e.g. Drink Without Waste)

Sustainability topics

Climate resilience, energy use and GHG emissions, the environmental impact of our products and services, local and geopolitical conditions and diversity and inclusion

InvestorsInvestors

Mode of engagement

Meetings

Sustainability topics

Climate resilience, energy use and GHG emissions, the environmental impact of our products and services, local and geopolitical conditions and governance

Peer companies and competitorsPeer companies and competitors

Mode of engagement

Focus groups, committees, events

Sustainability topics

Climate resilience, energy use and GHG emissions, the environmental impact of our products and services, local and geopolitical conditions and governance

Industry Associations and Chambers of CommerceIndustry associations and chambers of commerce

Mode of engagement

Meetings

Sustainability topics

Climate resilience, energy use and GHG emissions and the environmental impact of our products and services

Other ESG disclosures